SmallBizGenius Analysis

Shiekh, an online retailer of shoes and apparel, receives mixed reviews. While some customers are satisfied with the legitimacy and quality of products, others report significant issues with shipping delays, lack of communication, and potential security concerns.

Category Breakdown

Scores based on analysis of 7 recent reviews

Shipping & Delivery

3.0/10

Many reviewers report significant delays in shipping or complete failure to receive their orders. Several customers mention waiting weeks without any updates or communication from the company, leading to frustration and distrust. For example, one reviewer stated, "Shoes not shipped while a month or will be more."

4 reviews mention this

Customer Service

2.5/10

A recurring complaint is the lack of responsiveness and unhelpful nature of Shiekh's customer service. Customers report difficulty getting in touch with support, receiving vague or unhelpful responses, and being unable to resolve issues related to delayed or missing orders. One reviewer mentioned, "I email support and they give me the runaround and since today I have heard nothing."

3 reviews mention this

Product Authenticity

8.0/10

Some reviewers explicitly state that the products they received were legitimate and of good quality. These customers express satisfaction with their purchases and would consider ordering again. A positive review states, "The shoes here are legit. I’m satisfied with my purchase."

2 reviews mention this

Security Concerns

1.0/10

One reviewer reported a potential credit card security breach after attempting to place orders on the website. They claimed their credit card company contacted them about suspicious activity related to a travel agency abroad, suggesting that their information may have been stolen from the site. The reviewer warns others, "Do not order from this website."

1 reviews mention this

Pros & Cons

What Customers Love

Authentic products for some customers Mentioned 2x
"The shoes here are legit. I’m satisfied with my purchase."
Competitive pricing Mentioned 1x
"Ordered a pair of shoes for my daughter last week February 25 and they delivered it 2 days late however its really in great quality and its in competitive price."

Common Complaints

Significant shipping delays and non-delivery Mentioned 4x
"Ordered almost 3 weeks ago not even shipped out."
Unresponsive and unhelpful customer service Mentioned 3x
"I email support and they give me the runaround and since today I have heard nothing."
Potential credit card security risks Mentioned 1x
"Was information was stolen from this website, i basically understood then why my orders failed."
Lack of communication regarding order status Mentioned 2x
"Shoes not shipped while a month or will be more , still nowAn unsung company with no answer even if you ask."

Common Questions About Shiekh

Answers derived from customer review patterns

Is Shiekh legit and trustworthy?

The reviews for Shiekh present a mixed picture regarding its legitimacy and trustworthiness. While some customers attest to receiving authentic products and being satisfied with their purchases, others report serious issues such as delayed or non-existent shipping, unresponsive customer service, and potential credit card security breaches. The conflicting experiences make it difficult to definitively label Shiekh as consistently trustworthy. Small business owners should proceed with caution and consider the potential risks before making any purchases.

Based on 7 reviews

Does Shiekh have good customer service?

Based on the available reviews, Shiekh's customer service is generally perceived as poor. Multiple reviewers report difficulty getting in touch with support, receiving unhelpful or generic responses, and experiencing a lack of communication regarding order status. Customers have expressed frustration with the company's inability to resolve issues related to delayed or missing shipments. This suggests that Shiekh's customer service may not be reliable or effective in addressing customer concerns.

Based on 3 reviews